- Outside the EU? -

Ordering from a country outside of the European Union? Here’s what you need to know.

Currency

You’ll find a currency converter at the top left of our website. Noose and Monkey only accepts payments by Pound Sterling through their website. This means that while you can change the currency, this is only a guide for you to understand how much our products are in your currency. You will only be charged in Pound Sterling (£/GBP). Your credit/debit card provider may charge you a fee to pay in Pound Sterling. Payments via Paypal will avoid this charge if your Paypal balance is used.

Returning/Exchanging Goods

Noose and Monkey are happy to accept returns or exchange goods from customers outside of the European Union. It is the customer’s responsibility to return the goods using a secure postal service and the cost that is associated with it. We are unable to assist with the cost of sending a return or exchange back to us. Customers outside the European Union must ensure that the postal service used is aware that you are returning goods and that the package has zero value. Noose and Monkey will not take responsibility for any import charges addressed to the company and will return these shipments to sender. Once received, we will issue a refund or exchange within three to five working days. You will not be charged shipping for exchanged goods nor will you receive an import duty charge.

Import Duty

Depending on which country you’re based in, you may be charged an import duty by DHL before you can receive your parcel. This charge is entirely dependent on the value of the goods ordered and the threshold of your country. Please see our guide below for advice on whether you will you be charged import duty. The threshold value is the maximum value of goods that your country will accept in a shipment before it charges an import duty. For example, any orders made to the USA with a value over $200 will be charged an import duty fee on their order. This is the equivalent to ordering £147 worth of goods approximately. Our shipping charge is not included in the value of your order. If you cannot see your country listed, please contact us. The guide below is only offered as assistance and is not official. Information found below is subject to change at any time.

 

Country

Threshold Value

Currency

GBP Approx.

Argentina

$1

USD

£1

Australia

$1000

AUD

£546

Brazil

£0

GBP

£0

Canada

$20.00

CAD

£10.84

China

50.00

CNY

£5

Cyprus

€150

EUR

£121

Hong Kong

Duty Free

GBP

£N/A

Iceland

2000KR

ISK

£11

Japan

16,000YEN

YEN

£97

Korea, South

$100

USD

£60

Mexico

$50

USD

£30

Monaco

$150

USD

£121

New Zealand

$400

NZD

£203

Norway

200KR

NOK

£20

South Africa

500ZAR

ZAR

£28

Switzerland

£0

GBP

£0

Turkey

€150

EUR

£121

UAE

1000AED

AED

£162

USA

$200

USD

£147

 

At this time, Noose and Monkey cannot pre-pay import duty and the customer is responsible for paying this charge to receive their goods. We cannot mark down the value of any packages nor give a speculative import charge. Noose and Monkey is constantly improving it's experience for our international customers and we hope to help customers avoid this charge in the near future.

Russia

Due to current restrictions, DHL are unable to deliver to Russia and we cannot provide an alternative courier for Russian shipments. We apologise for any inconvenience this causes.